BTCL Customer Service
Get help with your connection, billing or a new installation.
Sources checked 2026-10-24 · View sources and limitations
BTCL — contact & customer service
Call center / helpline
16402Technical support
0258312345Office address
37/E Telejogajog Bhaban, Eskaton Garden, Dhaka
General head office +880248311500 and md@btcl.gov.bd; domain support domain@btcl.gov.bd.; GPON price page updated 2026-07-30; ADSL tariff page updated 2026-03-05.
FAQ about BTCL
Is the service available at my address?
Contact the provider with your building and neighborhood. A nationwide licence or a published package does not confirm installation at every address.
Do the listed prices include VAT and equipment?
Tax is labelled for each package when the official source states it. Equipment and setup charges remain unknown unless explicitly listed in the package conditions.
Are these tested download and upload speeds?
No. These are advertised provider figures. Measured performance depends on the network, device, Wi-Fi conditions and test endpoint.
Sources and methodology
Historical registry snapshot is dated 2024-12-12; it does not establish current licence status or address-level service coverage.
Research starts from the supplied historical nationwide licence list and follows official public websites. Inclusion does not certify current licensing, independent service quality or address-level availability. Source check dates and tariff effective dates are different.
- https://btcl.gov.bd/
- https://btcl.gov.bd/pages/static-pages/6922defd933eb65569e1ef5b
- https://btcl.gov.bd/pages/static-pages/696d23420e4a411a618044ab
- https://btcl.gov.bd/pages/static-pages/6922dde4933eb65569e16ef7
- https://btcl.gov.bd/pages/static-pages/6922e0a5933eb65569e27ff4
- https://domain.btcl.gov.bd/